DELIVERY & RETURNS

DELIVERY POLICY 

  • FREE UK DELIVERY
  • All of our products are made-to-order and have an estimated lead time of 6-12 weeks. We do our best to delivery before.
  • Once your order is ready, we will contact you to schedule a delivery date and time that is convenient for you.
  • All deliveries are made via a white glove service, which includes in-home delivery and assembly.
  • We offer free delivery within a certain radius from our store location, additional charges may apply for deliveries outside of this radius.

RETURNS POLICY

  • Since all of our products are made-to-order, we do not accept returns unless there is a defect or damage with the product.
  • If you receive a product that is defective or damaged, please contact us within 7 days of delivery and we will arrange for a replacement or repair.
  • Custom orders, such as products made to specific dimensions or with specific finishes, are not eligible for returns.
  • Please note that natural variations in wood grain, color, and texture are not considered defects and are to be expected in handmade furniture.

DELIVERY POLICY

  • Since all of our products are made-to-order, we do not offer refunds unless there is a defect or damage with the product.
  • If you receive a product that is defective or damaged, please contact us within 7 days of delivery and we will arrange for a replacement or repair.
  • Custom orders, such as products made to specific dimensions or with specific finishes, are not eligible for refunds.
  • Please note that natural variations in wood grain, color, and texture are not considered defects and are to be expected in handmade furniture.
  • If a refund is approved, it will be processed within 14 business days.
  • Any expenses incurred such as shipping fees, taxes, duties, and customs fees are non-refundable.